1) Large Bank in Ukraine/Bank process optimization/Centralization
(2008, 6 months, 3,5 FTE)
Project goal:
- Implementation “paperless branches” in TOP 10 regions (covered 80% of business and 500+ branches).
Solution:
- Centralization of BO specialists into one Back Office and building teams for better process support
- Designing standards of documentation and providing steps for better process control
- Digitization in ADC
Results:
- Decrease administrative work by 74 % and reduced Cycle time of Closing process by 50%
- Savings of 800+ FTE by Centralization into one Back Office
2) Middle Bank in Ukraine/Bank operational model
(2008, 3.5 months project, 3.5 FTE)
Project goal:
-
Create one front-end solution for all branch processes and optimize process to enable employees to spend more time on Sales activities
Solutions:
- New organization structure in HQ and Branches
- New Communication scheme between HQ and branches and HQ monitoring scheme
- Branch book – description of all processes at branches for branch staff
Results:
20% Increase of time slot for Sales by elimination of NVA activities (non value added process steps) and by optimization of Customer Service activities by 15%.
3) Large Bank in Russia/Branch process improvement
(2009, 6 months project, 3 FTE)
Project goal :
- Optimize process to enable employees to spend more time on Sales activities
Solution:
- Identification of key processes taking the majority of time
- Creation of new concept and development of new processes (less papers, less operations, reduction of not adding value processes)
Results:
- Redesign of top 30 processes resulted in paperless process (<75% paper documentation eliminated)
