BNO: Key Bank Players in 13 European countries
Client’s situation:
High costs of branch network with low efficiency. Main/overall aim of the project – optimize resources to get maximum profit.
This was supposed to be achieved by 3 sub-goals:
- Optimizing of branch staff
- Identification of branches with highest potential
- Preparation of action plans to improve selected branches results
Results:
Each project reached more than 1.000.000 EUR impact in 12 months.
Multichanneling: Key Bank Player in Ukraine
Client’s situation:
Overloaded branches by cash transactions with negative profitability – transfer 20% of cash transaction out of branches in 12 months.
This was supposed to be achieved by 3 sub-goals:
- 15% of cashiers decrease
- Keep the same level of revenue from cash transaction
- Define long term strategy of cash transaction migration
Results:
In 9 months built network of 400 self service centers with payment terminals. In 2010 more than 30% of payments which was done in past through cash windows were done via Self Service Center terminals with additional commission income over 2.000.000 UAH.