Case Studies

BNO: Key Bank Players in 13 European countries

Client’s situation:

High costs of branch network with low efficiency. Main/overall aim of the project – optimize resources to get maximum profit.
This was supposed to be achieved by 3 sub-goals:
  • Optimizing of branch staff
  • Identification of branches with highest potential
  • Preparation of action plans to improve selected branches results

Results:

Each project reached more than 1.000.000 EUR impact in 12 months.
 

Multichanneling: Key Bank Player in Ukraine

Client’s situation:

Overloaded branches by cash transactions with negative profitability – transfer 20% of cash transaction out of branches in 12 months.
This was supposed to be achieved by 3 sub-goals:
  • 15% of cashiers decrease
  •  Keep the same level of revenue from cash transaction
  • Define long term strategy of cash transaction migration

Results:

In 9 months built network of 400 self service centers with payment terminals. In 2010 more than 30% of payments which was done in past through cash windows were done via Self Service Center terminals with additional commission income over 2.000.000 UAH.