Service Excellence Solutions

Projects in 2011 - 2013

  • Our team took the responsibility for whole business part of delivering IT solution for corporate lending process in major bank in Czech Republic.
  • Our team significantly improved the process of branch network enlargement and for more than a year coordinated the process of largest branch network enlargement in the history of medium sized Czech bank.
  • Our service excellence specialists conducted the in - depth analysis of drivers of customer experience and satisfaction in middle sized Czech bank. We provided the client with the scheme enabling to count customer experience index.
  • Our operations specialist designed majority of operation processes for newly emerging online bank, which are now used in within Hungary, Slovak and Czech republic.